In order to receive and process your complaint, you must confirm that you have read this Privacy Notice. If you do not accept the conditions as provided in the notice, you will not be able to make the complaint.
Remember that this channel is not intended to communicate emergencies.
The complaints channel is managed by the European Group for Territorial Cooperation - Hospital de Cerdanya (hereinafter, the COMPANY), using the ithikios platform , owned by Digital Products . Development SL, a company specialized in offering internal reporting channel management systems for companies. It maintains a contractual relationship with the COMPANY in charge of the processing for the purpose of receiving, storing and sending communications to the Company's Compliance team . Ithikios guarantees security and confidentiality for the purpose of the contracted treatment.
Below, we show you basic information about how we process your personal data:
Basic information on privacy and data protection | |
Treatment Manager _ | European Territorial Cooperation Group - Cerdanya Hospital (hereinafter, the COMPANY) with registered office in Camí d'Ur , 31 - 17520 Puigcerdà and with NIF V55096580. It is registered in the Public Sector Registry of the Generalitat d e Catalunya (RSP) with registration number 0813 |
Data Protection Officer | You can contact us by email: [email protected] |
Data subject to processing and origin
| They will be : · your contact information, if you provide it (name and surname, email, telephone number) · name and position of the people reported in the complaint · information (regardless of its nature) of the reported facts
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Purpose of the treatment and Legitimation | In accordance with current regulations on data protection, the Company informs you that your personal data will be collected and processed for the purpose of:
Our legitimate interest is to ensure compliance with applicable policies and regulations and/or legislation. |
Transfer recipients _ | Those that are necessary according to Law, the service providers in their capacity as those in charge of the treatment. Likewise, in the course of an investigation it may be necessary for us to share the facts you report with another company in the group, if it is involved in the facts; We will always keep your anonymity.
No personal data will be transferred to other third parties, except under legal obligation. |
Transfer recipient _ international | Those that arise from the processing of the complaint, question or concern to any other company in the group, as well as those derived from our relationship with the provider that manages the Complaints Channel with the guarantees included in the Privacy Policy. |
Rights of the interested | Access, rectification, deletion or forgetting, limitation, portability, opposition and filing complaints with the supervisory authorities. |