Hospital de Cerdanya’s internal alert channel

Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of Hospital de Cerdanya

Can I report a wrongdoing in the workplace if I do not belong to the company?

Yes. The channel is open so that different actors in the business ecosystem can help detect unlawful activities. In any case, if there are complaints about the service offered, there are other channels available to file such complaints.

How are personal data processed?

In accordance with the provisions of current data protection regulations, the companies that make up Hospital de Cerdanya with access to the Channel are responsible for the processing, management and storage of the personal data of all persons involved in queries and reports. Both these companies and the external experts contracted comply with the technical and organisational measures necessary to guarantee the security of the data and prevent its alteration, loss and unauthorised processing or access.

The platform is designed to apply the current regulations on personal data protection, in particular article 24, on whistleblowing channels.

I have lost the password to check the status of the reporting, what can I do?

Unfortunately, for security reasons, only the whistleblower knows his or her access code and password. If you lose either of them, you will not be able to follow up the communication. This does not mean that the communication will not continue, but simply that you will not be able to see how it is progressing or provide more information if the company requires it.

If there is an emergency, should I use this channel?

No, this channel is not intended to handle emergencies. Contact the authorities or emergency services in this case.

Is anonymity guaranteed in the report?

In the reporting process, you can decide whether to provide your personal details. If you decide not to do so, you will need to set up your own monitoring through the reporting channel to see the progress and resolution. The channel will provide you with a username and password to access the progress of the report. The channel is independent of the company and does not record IP information from where you connect.

When will I receive a response to my report or query? What is the resolution period?

The channel manager will communicate the acceptance of the report/query within a maximum of 7 days. The resolution period for queries will be a maximum of 90 days, unless the complexity of the case justifiably requires a longer period.

Who manages the whistle-blowing channel?

Hospital de Cerdanya’s Regulatory Compliance specialists manage the Channel with access to the Channel, with the collaboration, if necessary, of external experts.